Best Ways to Manage Agent Idle Time

A high rate of idle time is an indicator that something's wrong in your organization: It's the mark of lower productivity and higher staffing costs.
Reduce hold time and mitigate call spikes with Fonolo's innovative call back software for the contact center.

Understanding Agent Availability Report

Agent Activity Summary report - Genesys Cloud Resource Center

Call center benchmarks - LiveAgent

How to Manage and Improve Schedule Adherence

Automatic Call Distribution (ACD): A Complete Guide

Schedule Adherence - Connect

Employee Monitoring Software - SoftActivity Monitor

Announcing our new real-time dashboard: Your top metrics in one place

What is Call Center Optimization: An In-depth Guide

Lead Time in Project Management: The Ultimate Guide

Assigning a Call

How to Analyze Call Center Data - LiveVox

How to Track Time Employees Spend Away From the Computer (Idle Time)